PLEASE CAREFULLY REVIEW THESE TERMS AND CONDITIONS BEFORE USING THE SERVICES PROVIDED THROUGH THE TRADE BUDDY PLATFORM. THEY CONTAIN IMPORTANT INFORMATION ABOUT YOUR RIGHTS, RESPONSIBILITIES, AND OUR SERVICES.
These Terms govern your use of the Trade Buddy platform, including our app and website, available in the United Kingdom.
The platform allows you to connect with services provided directly by Trade Buddy ("Direct Services"), access assistance offered by independent professionals ("Tradespersons"), or Third-Party-Services such as retail affiliates. All services are facilitated through the Trade Buddy platform.
For Direct Services, you enter into an agreement directly with Trade Buddy. For Tradesperson Services, you are engaging directly with the provider, while Trade Buddy acts as a facilitator to help connect you to them. For Third-Party Services, you are engaging directly with the provider, while Trade Buddy acts as a facilitator to help connect you to them.
These Terms specifically apply to the use of the Trade Buddy platform for seeking remote guidance for DIY projects and related services. Additional terms may apply depending on the specific features or services you choose to use.
By using the Trade Buddy platform, you also agree to follow our Community Guidelines, which ensure a safe and productive experience for all users.
We may update these Terms periodically, so we encourage you to review them regularly to stay informed. The most current version of the Terms will always apply when using the Trade Buddy platform or its services.
We are Trade Buddy Limited, a private limited company registered in England and Wales, with the company registration number [INSERT COMPANY NUMBER]. Our registered office is located at [INSERT REGISTERED OFFICE ADDRESS]. You can contact us at support@tradebuddy.com or via our website at www.tradebuddy.com.
We use certain terms throughout these Terms with specific meanings, defined below:
1.1 These terms outline your access to and use of the Trade Buddy platform, including our website and mobile application, as well as your use of services provided through the platform (“Terms”).
1.2 You must carefully review and agree to these Terms before accessing or using the Trade Buddy platform or its services. These Terms replace any prior agreements or arrangements regarding the platform and its services.
1.3 These Terms apply unless they conflict with specific user agreements or additional terms relating to Trade Buddy’s services. In such cases, you may be required to agree to those additional terms separately.
1.4 By accessing or using the Trade Buddy platform, you confirm that you agree to these Terms. If you do not agree, you are not permitted to access or use the platform or its services. We recommend saving a copy of these Terms for future reference.
1.5 If we need to contact you, we may do so via push notification from the Trade Buddy mobile app, email, text message, or phone call using the contact details you provided during registration. References to "writing" or "written" in these Terms include emails, texts, and push notifications.
1.6 Unless explicitly agreed otherwise in writing, the Trade Buddy platform and services are available for your personal use only within the United Kingdom.
2.1 Specific terms governing services provided directly by the Trade Buddy platform may be outlined in separate agreements or additional terms. For these services, the Trade Buddy platform acts as the service provider entering into a direct agreement with you.
2.2 The Trade Buddy platform reserves the right to accept or reject a service request. If accepted, confirmation will be communicated to you via the Trade Buddy mobile app or website, and the terms of the agreement will detail when a direct contract between you and the platform is established.
3.1 For services facilitated by a tradesperson (“Tradesperson”), the Trade Buddy platform operates as a disclosed agent between you and the tradespeople, enabling them to provide their services. The Trade Buddy platform does not directly provide these services. All tradespeople are independent contractors, registered professionals, or businesses that are not employees or representatives of the platform.
3.2 When using the Trade Buddy platform within an area served by a tradesperson, you will receive relevant details about the tradesperson’s services through the platform before deciding to make a request.
3.3 Tradespeople are required to respond to all service requests within 24 hours. This ensures timely communication and efficient service delivery. Acceptance or rejection of a request will be communicated via the Trade Buddy platform, at which point a direct contract is established between you and the tradesperson for the requested services.
3.4 Customers will have the option to rate the tradesperson after a completed service. Ratings help maintain quality standards and allow other users to make informed decisions. Tradespeople will not have the ability to rate customers.
3.5 Tradespeople are solely responsible for fulfilling their obligations and addressing any issues that arise from providing their services.
4.1 The Trade Buddy platform collects, uses, and discloses information about you as outlined in our Privacy Policy. This includes data collected to facilitate bookings, provide services, and ensure a safe and efficient platform experience.
4.2 Additional privacy notices may apply if you engage with third-party services facilitated through the platform. Where relevant, we will notify you of these additional privacy terms.
4.3 By using the Trade Buddy platform, you consent to the collection and use of your data as detailed in the Privacy Policy.
5.1.1 By booking through the Trade Buddy platform, you agree to pay the relevant charges displayed at the time of booking. A single booking charge reflects the cost of a maximum time of a 55-minute session of remote guidance and expertise provided by the tradesperson. However, each booking is charged on a “per-job” basis and the tradesperson reserves the right to end the call early if the job is completed before the full 55-minute allocation is used.
5.1.2 Customers pay for the experience of receiving professional guidance and expertise via video chat. If the task is not completed within the allocated 55 minutes, customers may choose to extend the session at an additional charge, provided the tradesperson has an available slot immediately following the current session. The cost of a booking is determined by the tradesperson's set rate, which reflects their skill-level and experience. Tradespeople cannot alter their rates based on the complexity of the job, as customers are paying for the value of the consultation, not the outcome, even if the outcome is achieved before the maximum 55-minute time allocation is used up.
5.2.1 Cancellations made by the client more than 24 hours before the scheduled booking will receive a full refund.
5.2.2 Cancellations made by the client less than 24 hours before the scheduled booking are subject to a late cancellation fee of 50% of the booking amount. This policy is in line with industry standards to account for lost opportunities for tradespeople to accept other bookings.
5.3.1 Customers may leave tips exclusively through the Trade Buddy platform. Tips can be provided in fiat: GBP, or cryptocurrency: BTC, USDT, XRP, or DOGE.
5.4.1 All payments are processed upfront at the time of booking. A confirmation of payment serves as your invoice and is sent via email.
5.4.2 Customers can save multiple payment methods for convenience but will always have the option to select their preferred method of payment before confirming a booking. Trade Buddy does not automatically attempt to charge secondary payment methods if the primary payment method fails.
5.4.3 All charges are inclusive of applicable taxes, including VAT unless stated otherwise.
6.1 You may cancel a booking on the Trade Buddy platform. Cancellations made more than 24 hours prior to the scheduled booking will be fully refunded. For cancellations made less than 24 hours before the booking, 50% of the booking fee will be retained as a late cancellation fee.
6.2 The Trade Buddy platform may refuse requests or cancel bookings if there is reasonable doubt about the accuracy or authenticity of the request, or if the provided contact information cannot be verified. In such cases, Trade Buddy reserves the right to retain a portion of the booking fee to cover administrative costs.
6.3 The full details of our cancellation policy, including additional scenarios and their associated fees, are available in the Cancellation Policy.
7.1 You are free to stop using the Trade Buddy platform at any time by closing your account. Closing your account will terminate these Terms and your access to the platform.
7.2 The Trade Buddy platform may terminate these Terms and your access with immediate effect if it determines that you have breached these Terms or any other agreement related to the use of the platform or its services.
7.3 Trade Buddy reserves the right to terminate these Terms or discontinue the platform at any time by providing reasonable advance notice in writing, except in urgent circumstances requiring immediate action.
8.1 You, as the account holder, are responsible for any damages or losses suffered by the Trade Buddy platform, tradespeople, or other users due to your breach of these Terms, misuse of the platform, or violation of any laws or third-party rights. This includes actions taken through your account, unless those actions were unauthorized, and you were not negligent in protecting your account credentials (e.g., by sharing your password or failing to secure your login details).
8.2 To maintain access to the Trade Buddy platform, you agree to indemnify, defend (if we request), and hold harmless the Trade Buddy platform, its officers, directors, and employees from and against any claims, liabilities, expenses, damages, penalties, or fines—including taxes—arising from your breach of these Terms, violations of applicable law, or third-party claims directly or indirectly related to your use of the platform's services.
9.1 Nothing in these Terms limits or excludes any liability that cannot legally be limited or excluded, such as liability for fraud or fraudulent misrepresentation. However, by using the Trade Buddy platform, you acknowledge and accept that you are solely responsible for your safety and actions during and after receiving guidance. The Trade Buddy platform provides remote consultation and guidance only and does not take responsibility for the physical execution of tasks, the use of tools, or any resulting injuries or damages, unless the guidance provided was grossly negligent.
9.2 The Trade Buddy platform, its affiliates, directors, officers, employees, agents, and/or Tradespersons are not liable for:
9.3 The Trade Buddy platform is also not liable for:
9.4 Tradespeople using the platform are required to have their own liability insurance to cover the advice and guidance they provide. Customers are encouraged to verify the credentials and ratings of tradespeople before proceeding with bookings.
9.5 The platform’s total liability to you, arising out of these Terms, their subject matter, or in connection with the provision of services, shall not exceed five hundred pounds sterling (£500), unless otherwise agreed upon for specific cases or services.
9.6 The Trade Buddy platform is not liable for business losses. The services provided are intended solely for private, non-commercial use. If you use the platform for any business purpose, we will not be liable for any loss of profit, business revenue, interruption, or business opportunities, even if such losses could reasonably be foreseen.
9.7 By using the platform, you accept full responsibility for the tools and equipment you use and agree to follow all safety precautions and manufacturer guidelines. Failure to do so is at your own risk. Tradespeople providing guidance through the platform are independent contractors and are not employees or agents of Trade Buddy.
10.1 The Trade Buddy platform may revise these Terms from time to time. If changes are made, we will notify you within a reasonable timeframe through the platform or by email. By continuing to use the platform after being notified, you accept the updated Terms. If you do not agree with the changes, you may close your account as described in Section 7.1. These Terms were last updated on the date specified at the beginning of this document.
10.2 If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue to be valid and enforceable. Any invalid, illegal, or unenforceable provision will be considered deleted.
10.3 The Trade Buddy platform may assign, subcontract, or transfer its rights or obligations under these Terms, in whole or in part, without your prior consent, provided such actions do not reduce your rights under these Terms or applicable law. If this occurs, we will notify you. You may not assign, subcontract, or transfer your rights or obligations under these Terms as your account and use of the platform are personal unless agreed otherwise.
10.4 These Terms supersede any previous agreements relating to your access and use of the platform. In cases of conflict between these Terms and any prior agreements, these Terms will take precedence.
10.5 You may be required to accept additional terms for specific features or services available on the Trade Buddy platform. If there is a conflict between these Terms and any separate agreement, the latter will govern unless otherwise specified.
10.6 No third parties have rights under these Terms except where expressly stated.
11.1 In the event of a dispute, you are encouraged to raise a complaint using the contact information provided. If the dispute cannot be resolved through our internal processes, we will work with you to explore alternative resolution methods, such as mediation. The Trade Buddy platform reserves the right to escalate the dispute to the appropriate court if necessary.
11.2 The Trade Buddy platform is not obligated to use any online dispute resolution platform to resolve disputes but remains committed to working collaboratively to reach a fair resolution where possible.
12.1 These Terms are governed by and must be interpreted in accordance with the laws of England. If you reside in England or Wales, you may bring legal proceedings in the English courts. If you reside in Scotland, you may bring legal proceedings in either the Scottish or the English courts. If you reside in Northern Ireland, you may bring legal proceedings in either the Northern Irish or the English courts.
13.1 By accessing and using the App & Website, you agree to these Terms. If you access or use the App & Website from outside the United Kingdom, your access and use may be subject to country-specific terms or restrictions based on local regulations. It is your responsibility to comply with any applicable local laws.
13.2 The App & Website may feature varied branding or custom interfaces depending on the specific service or functionality you are accessing at the time.
14.1 The Trade Buddy platform can be accessed through its App & Website on most modern devices with an internet connection, equipped with popular operating systems such as Android or iOS.
14.2 You are responsible for obtaining the network access necessary to use the App & Website, including any rates and fees from your mobile network provider, such as data consumption while using the Trade Buddy platform. It is also your responsibility to ensure that your device and operating system are compatible with the App & Website, including keeping any required software or hardware updates current.
14.3 We provide the App & Website “as is” and “as available.” While we strive to maintain consistent access, the App & Website may experience limitations, delays, or other issues inherent to the internet and electronic communications. These services are not guaranteed to be uninterrupted or error-free at all times. The Trade Buddy platform may suspend, withdraw, or restrict availability temporarily for operational or business reasons. We will make reasonable efforts to notify users of such changes in advance.
14.4 To use the Trade Buddy platform in the United Kingdom, you must register and set up an account and be at least eighteen (18) years old. Specific features or services may impose additional eligibility requirements, such as proof of professional credentials for tradespeople.
14.5 During registration, you must provide accurate personal information, including your phone number and email address. To use the platform, you must provide at least one valid payment method (e.g., credit card, debit card, or other accepted payment method). Depending on the service, you may need to provide additional details, such as your address or proof of identity.
14.6 You are under no obligation to log in or use the Trade Buddy platform. If you choose to stop using the platform, you may do so without notice. Tradespeople are also under no obligation to log in or accept job requests unless they voluntarily choose to do so.
14.7 Access to and use of the Trade Buddy platform may be temporarily restricted if a suspected breach of these Terms or a reported complaint is under investigation. In certain cases, we may be unable to disclose details of such complaints while investigations (by us or relevant authorities) are ongoing.
15.1 When using the App & Website, you must comply with all applicable laws. You may only use the platform for lawful purposes and in accordance with the intended uses as outlined in these Terms. Misuse of the platform, including attempts to defraud Trade Buddy or its users, is strictly prohibited.
15.2 You must provide accurate and complete information when registering an account and using the App & Website.
15.3 Your account is personal to you and must not be shared, licensed, or transferred unless expressly permitted by Trade Buddy. Once you have set up an account, you:
15.4 You are responsible for paying any fees or charges incurred for the provision of services booked through your account.
15.5 When using the platform, you must not cause any nuisance, annoyance, inconvenience, or property damage to tradespeople, customers, Trade Buddy, or any other parties.
15.6 There is no fee for accessing or using the App & Website at this time. However, Trade Buddy reserves the right to introduce a usage fee in the future. In such cases, you will be informed in writing and given the option to terminate these Terms before the fee takes effect. Termination of these Terms will result in loss of access to the platform.
15.7 Trade Buddy may introduce fees for specific features on the platform, which will be communicated to you in advance. You can choose whether or not to proceed with those features, and they may be subject to separate terms provided at the time.
16.1 If you encounter a problem with the App & Website or wish to file a complaint, please reach out to us using the contact details provided. We are committed to addressing your concerns promptly and effectively.
17.1 While the Trade Buddy platform strives to keep the information provided through the App & Website accurate and up to date, we make no guarantees, representations, or warranties, whether expressed or implied, about the completeness, reliability, or accuracy of the content. Users should exercise their own judgment and discretion when relying on any information made available through the platform.
18.1 Trade Buddy reserves all rights not expressly granted in these Terms. The App & Website, associated digital tools, and all data gathered through the platform (including all intellectual property rights therein) are and remain the property of Trade Buddy or its licensors.
18.2 You may not, and may not permit any other party to:
18.3 Subject to your compliance with these Terms, Trade Buddy grants you a personal, worldwide, non-exclusive, non-transferable, revocable, and non-sublicensable license to install and use the App & Website solely for your personal, non-commercial use. Any rights not expressly granted under these Terms are reserved by Trade Buddy and its licensors.
19.1 For Trade Buddy services within the United Kingdom, you will be engaging with Trade Buddy, which operates the platform to facilitate the connection between customers and tradespeople. Trade Buddy acts as an intermediary, not as a service provider in so far as it does not directly offer trade services.
19.2 You can contact Trade Buddy using the details provided for any inquiries related to the platform or these Terms.
19.3 All tradespeople registered on the Trade Buddy platform must hold the necessary licenses, certifications, or qualifications relevant to their trade and are responsible for ensuring compliance with all applicable laws and regulations.
19.4 The Trade Buddy platform facilitates the scheduling and provision of remote guidance and consultation services between tradespeople and customers. All guidance is provided via video calls, and Trade Buddy is not liable for any on-site work or outcomes resulting from the use of the platform.
19.5 Tradespeople who accept customer bookings through the platform must comply with Trade Buddy’s terms, maintain professional conduct, and adhere to the agreed timelines and service standards. Failure to meet these obligations may result in account suspension or termination.
19.6 Trade Buddy ensures that tradespeople’s qualifications and certifications are verified during the onboarding process. However, customers are encouraged to use their discretion and judgment when selecting tradespeople for their projects.
20.1 Booking Requests and Contract Formation:
Tradespeople are required to respond to booking requests within 24 hours, during which time they may provide a list of required materials and tools, or clarify any job-related queries. All bookings must be made at least 7 days in advance to ensure adequate time for materials to be sourced and delivered through Trade Buddy affiliates.
Session start and end times will be honored unless tasks are completed early, at which point the tradesperson may end the call.
20.2 The Community Guidelines form part of your contract with Trade Buddy.
20.3 We will inform you of the scheduled session start time and duration. While we aim to honor these schedules, they are subject to reasonable allowances for network connectivity. Your contract will conclude when the session ends, or as otherwise provided for in these Terms.
20.4 The price for the remote guidance session (inclusive of VAT, if applicable) will be provided via the Trade Buddy platform before you confirm your booking request.
20.5 Accepted payment methods are listed on the Trade Buddy platform. Full payment is required at the time of booking. If you believe a payment is incorrect, please contact us promptly for resolution.
20.6 Cancellation
20.7 Trade Buddy may make changes to its services or platform at any time to comply with legal or regulatory requirements or to improve functionality.
20.8 You may terminate your contract for remote guidance services at any time by cancelling your booking. Refunds, if applicable, will be provided in accordance with these Terms.
20.9 All calls conducted through the Trade Buddy platform are recorded for training, monitoring, and dispute resolution purposes. By using the platform, you consent to the recording of your session.
21.1 If you encounter any issues with the Remote Guidance Services provided through the Trade Buddy platform, or if you have a complaint, please contact us using the details provided.
21.2 Customers are responsible for their own safety and for the proper use of tools and equipment during the session. Tradespeople are expected to provide accurate and professional guidance, but Trade Buddy is not liable for any injuries, damage, or accidents resulting from customer misuse of tools, equipment, or failure to follow instructions.
21.3 If Trade Buddy, or its affiliate entities, are found to be liable to you in connection with the services, the total liability shall not exceed £500 in aggregate, insofar as permitted by law.
21.4 Remote Guidance Services are provided solely for private use. If you use the services for any commercial or business purposes, Trade Buddy will not be liable for any loss of profit, loss of business, loss of revenue, business interruption, or loss of business opportunity.
21.5 Trade Buddy does not exclude or limit its liability in any way where it would be unlawful to do so. However, by using the platform, you acknowledge and agree that:
Last Modified: 22/12/2024